From Hold Time to Real Time: AI Agents in Utility Customer Service
webinar
26th June 2025, 11.30 - 12.00
Join us next 26th June in our online webinar with Parloa to learn more about AI agents in utility customer service.
Agenda
In this webinar, we willexplore real-world insights and practical learnings from implementing voicebots in the energy sector. Our joint teams from OneVoice and Parloa will take you through:
1. Intro to Parloa
Learn more about Parloa’s platform and its role within the OneVoice solution.
2. OneVoice: A fully integrated solution for the energy sector
OneVoice combines the conversational AI technology of Parloa with E.ON One’s deep energy expertise, proven conversation designs, and implementation framework. With ready-to-launch use cases, utilities and grid operators can go live within weeks – not months.
3. Live demo
See a real use case in action – from customer intent to resolution.
4. Going global: Challenges and learnings from international voicebot implementations
Discover how conversation design, speech recognition, and user behavior vary across countries – and what to consider when launching voicebots internationally.
5. Q&A: Ask us anything
Get answers to your questions about tech, scaling and lessons learned from the fields.
Fill out the form in this page to register to this webinar and learn how to unlock the power of AI agents in utility customer service.
Speakers

Jan Seifert
Product Sales Lead - Parloa

Ruth Engemann
AI Product Lead - E.ON One

Victoria Wagner
Technical Product Owner - E.ON One



